Shipping Policy (The Fine Print)

Our products are made to order so please allow a little extra time for delivery. Our lead time for delivery is currently 3-6 business days. Orders outside the US may take up to two weeks for delivery. Shipping costs outside the US are determined based on location.

International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. PopRuby. is not responsible for these charges if they are applied and are your responsibility as the customer.

If you have any questions or concerns about your order, please don't hesitate to contact us at support@popruby.com.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@popruby.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@popruby.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.